Refund and Cancellation Policy
Last updated: July 20, 2026
Managed cloud services are provisioned specifically for each business customer, and often rely on third-party cloud resources that are consumed on your behalf. This policy explains refunds and cancellations for services purchased from MSFT LLC.
Refunds
Because services are provisioned to order, the following are non-refundable where legally and contractually applicable: setup and onboarding fees for work already performed, cloud resources already consumed, third-party provider charges already incurred, and support or engineering work already completed. Any refund eligibility for a specific engagement is defined in the applicable quotation, order form, or service agreement. MSFT LLC does not offer a blanket money-back guarantee.
How to Cancel
To request cancellation, email sales@msft.llc or support@msft.llc from your account contact address, stating the service you wish to cancel.
Notice Period
The notice period for cancellation is defined in your service agreement. Recurring subscriptions continue, and remain billable, until the end of the notice period and any current billing cycle, after which provisioned resources are decommissioned.