Service Delivery Policy
Last updated: July 20, 2026
This policy explains how MSFT LLC delivers its managed cloud services.
When Service Begins
Service begins after the proposal or order is accepted, the required technical information is received from the customer, and payment or billing authorization is completed.
What Delivery Consists Of
Delivery consists of provisioning cloud infrastructure, configuring access, activating monitoring, onboarding support, and any other services defined in the customer agreement.
Delivery Timelines
Delivery timelines depend on the agreed scope and on third-party provider availability. We communicate expected timelines during onboarding and keep you informed of progress.
Ongoing Delivery
For recurring services, delivery is continuous for the duration of the agreement and includes ongoing management, monitoring, support, and reporting as defined in your service agreement.