Premium Cloud Support
Engineering-led troubleshooting, incident response, and escalation.
Premium Cloud Support gives your business direct access to engineering help for your managed cloud environment, coordinated under your service agreement.
What Is Included
- Technical troubleshooting
- Incident response
- Configuration assistance
- Performance and cost optimization
- Engineering escalation support
Support coverage (for example, business hours or extended coverage) is defined in your quotation or service agreement. Contact us to discuss the coverage your business requires.
MSFT LLC is an independent company. It is not Microsoft, is not owned by Microsoft, and is not endorsed by Microsoft. “Microsoft”, “Azure”, and “Amazon Web Services” are trademarks of their respective owners and are referenced only to describe the third-party platforms on which we provision and manage infrastructure.